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Effective Communication and Negotiation Skills Course

Sales is the heartbeat of every successful business, the art of turning potential into reality. It involves the skilful navigation of customer interactions, from the initial introduction to the final handshake. In a world where markets evolve and customer expectations shift, mastering the fundamentals of sales is key to not only meeting but exceeding these expectations. It's a blend of strategy, communication, and empathy, where every transaction is an opportunity to create a lasting connection.

Upcoming Batch Details

Duration Course Time Days
8 Hours 10:00 AM - 13:00 PM Tuesday & Wednesday
8 Hours 16:00 PM - 18:00 PM Monday, Wednesday & Friday
8 Hours 18:00 PM - 20:00 PM Sunday

Course Fees

1200.00

1600.00

Join a free demo class to experience our course first-hand and book your spot now!

Join Effective Communication and Negotiation Skills Course

Effective Communication and Negotiation Skills Course

Sales is the heartbeat of every successful business, the art of turning potential into reality. It involves the skilful navigation of customer interactions, from the initial introduction to the final handshake. In a world where markets evolve and customer expectations shift, mastering the fundamentals of sales is key to not only meeting but exceeding these expectations. It's a blend of strategy, communication, and empathy, where every transaction is an opportunity to create a lasting connection. This course dives into the essentials of sales, equipping participants with the tools to not just sell, but to build enduring relationships that drive success.

Course Objectives:

 By the end of the course, learners will be able to:

  • Master selling skills
  • Understanding Customers for customer happiness and retention.
  • Handling complaints and removing hurdles in sales
  • Build strong customer relationships for long-term business growth.
  • Enhance Communication skills for successful sales.
  • Develop effective negotiation strategies for successful deals.

Training Methodology:

This training program will comprise of the   following training methods:

  • Instructor-led Presentations & Lectures
  • Individual & Group Activities
  • Practical Exercises & hands-on Demonstrations
  • Interactive Discussions
  • Case Studies & Real-life Examples
  • Role-Plays
  • Self-reflection Exercises & Personal Action Planning
  • Assignments/Worksheets

Effective Communication and Negotiation Skills Course Course Syllabus

Structured outline detailing the topics, objectives, assignments, and schedule of Effective Communication and Negotiation Skills Course

Explore the Course Syllabus in Detail | Get a complete overview of what you’ll learn

  • Defining Customers
  • Types of Customers 
  • Behavioral styles of Customers 
  • What are Customer Services? 
  • Importance of Customer satisfaction and retention

  • What are sales & tele sales?
  • Sales interesting nuggets
  • Types of Sales
  • Sales Funnel -steps for successful sales
  • Upselling techniques while maintaining a positive, value driven experience for customers.

  • Walk in customers.
  • Proven Techniques for engaging customers
  • Closing techniques by identifying their needs
  • Trust

  • Hurdles in the delivery of high customer experience  
  • Techniques to remove hurdles. 
  • Taking Customer feedback
  • Types of complaints
  • What not to do while facing a difficult customer?
  • Ways to deal with difficult customers.

Topic 1: Learn effective Communication.

  • What are communication skills? 
  • The communication process
  • 7 c’s of effective communication 
  • Barriers in effective Communication & ways to control them.

Topic 2: Mastering body language

  • Use body language as your power for effective communication.
  • Understand different communication styles. 
  • Learn telephone etiquettes.
  • Effective communication with Assertiveness

Topic 1: Understanding Negotiation

  • Definition of Negotiation
  • Negotiation skills -proving to be indispensable.
  • Why do we avoid Negotiation?
  • Negotiation Process 
  • Qualities of a good Negotiator

Topic 2: How to break deadlock in Negotiation. 

  • Learn effective Negotiation techniques.
  • Influence an outcome by using variables. 
  • Use different styles of Negotiation -
  • Learn the art of Persuasion.

  • Internal staff Behavior
  • Behavior with Customer

Choose Elegant training for Effective Communication and Negotiation Skills Course

CAREER GROWTH SUPPORT

Our training is designed to boost your career. We offer practical knowledge, resume support, interview guidance, and skill development to help you grow professionally and stay ahead in your field.

COMPREHENSIVE LEARNING

Each course offers structured modules covering all key areas of the subject. With in-depth lessons, real-time practice, and complete syllabus coverage, you get a strong foundation and advanced knowledge.

FLEXIBLE LEARNING

Choose the mode of learning that suits your schedule. We offer classroom training, live online sessions, and self-paced learning options so you can study anytime, anywhere with full convenience.

INDUSTRY EXPERIENCED TRAINERS

Our instructors are seasoned professionals with hands-on industry experience. They bring real-world insights, best practices, and practical techniques to help you learn what truly matters on the job.

HANDS ON TRAINING

All our programs are built around practical learning. You will work on real tools, software, or platforms during the sessions, ensuring that you gain the confidence to apply your skills in real scenarios.

PRACTICAL ASSIGNMENTS & PROJECT

To strengthen your skills, we include practical tasks and real-time projects. These help you implement what you’ve learned, build a strong portfolio, and understand how to solve real business problems.

A Message from the Founder – Empowering Learners for a Brighter Future

I am Aditya Prasad Sahoo, Founder, Elegant Training Center

At Elegant Training Center, our mission is to provide high-quality, practical education that helps individuals and businesses grow. Join us in shaping your future with industry-focused training programs.

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Our Esteemed Clients

Effective Communication and Negotiation Skills Course - FAQs

We offer a wide range of professional training programs, including IT, design, finance, language, and business courses—available through classroom, live online, and self-paced formats.

Yes, all our trainers are industry professionals with years of hands-on experience and subject matter expertise. They bring practical insights and real-world examples to each session.

Yes, you will receive a certificate upon successful completion of the course. Our certificates are KHDA-approved and recognized by employers across the UAE.

Absolutely! Most of our courses are designed for both beginners and professionals. Trainers ensure the content is easy to understand and gradually builds to advanced levels.

Yes, we offer flexible timings, including weekend and evening batches. Our live online and self-paced options are also perfect for working professionals.

Yes, our focus is on hands-on learning. You’ll work on real tools, software, and practical assignments that simulate real-world tasks and scenarios.

While we don’t guarantee jobs, we provide career support through resume building, interview preparation, and guidance to help you stand out in the job market.

You can register by contacting us via phone, email, WhatsApp, or visiting our training center. Our team will guide you through the process and available schedules.

Yes, if you miss a class, you can attend a backup session or access recorded lessons if available. We ensure you don’t fall behind in your learning.

Yes, Elegant Training Center is approved by KHDA (Knowledge and Human Development Authority) and recognized as an authorized training provider in Dubai.

Take Control of Your Workday with Elegant Training Center!

Join our course- Your Path to Career Success Starts Here! What Makes Our Courses Stand Out

  • Structured curriculum designed by experts
  • Engaging and interactive classroom sessions
  • Hands-on training with real-time practice
  • Certified and industry-experienced trainers
  • KHDA approved & globally recognized certifications
  • Flexible batch timings: weekdays & weekends
  • Practical assignments and project-based learning
  • One-on-one trainer support and guidance
  • Friendly, supportive, and professional environment
  • Career-focused training with real-world applications
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